Media Summary: Now that we have a tone based callflow, can add LEX to detect users intent. Join Sri Elaprolu, Director of AWS's Generative AI Innovation Center, as he speaks with Pasquale DeMaio, Vice President of ... Every agent deserves a teammate who never forgets a policy, instantly pulls up customer context, and handles the paperwork ...
Amazon Connect Part 2 Speech - Detailed Analysis & Overview
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